At OMNA, every garment is thoughtfully designed and crafted with great attention to detail. We work with premium fabrics such as pure linen, silk, cotton, and handcrafted embellishments to create timeless pieces in limited quantities. As a homegrown slow-fashion brand, each order is carefully inspected before dispatch to ensure it meets our quality standards.
We request you to kindly read our Refund, Return & Cancellation Policy before placing your order.
Returns & Exchanges
We currently follow a strict No Return and No Exchange Policy.
Every OMNA garment undergoes multiple quality checks before it reaches you. However, in the rare event that you receive a product with a genuine manufacturing defect or damage caused during production, we will gladly replace it with the same style and size, subject to stock availability.
To be eligible for a replacement:
* You must notify us within 48 hours of receiving your order.
* Please share your Order ID along with clear photographs and an unedited video of the package opening, highlighting the defect or damage.
* The garment must be unused, unworn, unwashed, with all original tags attached and returned in its original packaging.
* Once our quality team verifies the issue, we will arrange a return pickup wherever service is available or guide you through the return process.
We Do Not Offer
OMNA does not provide:
* Refunds in any form (including monetary refunds, wallet credits, or store credits).
* Returns or exchanges due to incorrect size selection. We strongly recommend referring to our Size Guide or contacting us before placing your order.
* Returns or exchanges based on personal preferences such as colour variation, fabric feel, design expectations, or change of mind.
* Returns or replacements for garments that have been worn, washed, altered, stained, damaged after delivery, or without original tags.
* Returns, exchanges, or replacements on products purchased during sales, festive offers, promotional campaigns, clearance events, or with discount codes. All such purchases are final.
Order Cancellation
* Orders may be cancelled only within 12 hours of placing the order, provided they have not been processed or shipped.
* Once an order enters production, packaging, or shipping, it cannot be cancelled.
* Custom-made, made-to-order, or personalised products cannot be cancelled once confirmed.
Alterations
We understand that achieving the perfect fit is important.
Wherever possible, we offer minor alterations for eligible garments. Customers are requested to contact us before sending the garment.
Please note:
* Courier charges for sending the garment to us will be borne by the customer.
* Return shipping after alteration may be chargeable depending on the nature of the request.
* Alteration requests are subject to garment construction and feasibility.
Important Notes
* Slight variations in colour may occur due to differences in screen settings, lighting during photography, and the handcrafted nature of our fabrics. These are not considered defects.
* Hand embroidery, handloom weaving, block prints, and artisanal techniques may naturally have slight irregularities, making each garment unique.
* OMNA reserves the right to decline replacement requests if the product does not meet the eligibility criteria mentioned above.
Need Assistance?
We’re always happy to help you choose the right size, understand fabric details, or answer any questions before you place your order.
Email: omnabypriyanka@gmail.com
WhatsApp: +91 9426402311
Instagram: @omnabypriyanka
Thank you for supporting OMNA and choosing thoughtfully crafted fashion made with care and purpose.
