We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at omnabypriyanka@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at omnabypriyanka@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at omnabypriyanka@gmail.com.
Refund and Exchange Policy — Omna
We accept returns placed within 48 hours from the date of receipt. Return requests placed after 48 hours of receipt will not be accepted.
At Omna, each piece is handcrafted with care and precision, made-to-order especially for you. However, we understand the importance of customer satisfaction and the perfect fit. If you need to raise any concern or request regarding your order, please contact us within 48 hours of delivery. We are committed to addressing your needs promptly and will work with you to find the best solution.
Once you contact us, we will share the address to which the product should be sent.
Important things to keep in mind while sending back the product for return:
Exchanges We offer product exchanges for items returned within the specified timeframe. Customers can exchange their item for a different size, color, or style based on availability. All exchanges are processed within 14 days of successful reverse pickup.
Contact us at:
Business Name- OMNA
Contact- 9426402311
Email id- omnabypriyanka@gmail.com
Address- OMNA, G-16, happy hallmark shoppers, near celebrity greens, vesu abva road, vesu, surat, gujrat, 395007
Please note:
Thank you for choosing Omna — where every piece is tailored for moments worth remembering.
